BBB Reminds Tornado Victims to Check Out Unknown Repair Crews
[January 30, 2013 – Nashville, TN] Recent severe weather in Middle Tennessee will result in traveling repair crews descending on residents offering emergency repair services to homeowners and businesses. BBB reminds consumers to do their homework before allowing contractors to assist with cleanup to avoid becoming the victim of a scam.
If you are one of the many affected, you may need major repairs as well as clean up jobs from falling tree limbs or other damage. You should be on the watch for traveling, fly-by-night repair crews that will hit storm-damaged areas within hours. These repair crews know demand for service will be high and that local, well-established home repair and roofing companies will be working their crews around the clock. Many people don’t want to wait for estimates on repairs…so when there is a knock on the door from a home repair crew, good consumer business practices are all but forgotten.
Checking with BBB on the trustworthiness of any company can provide valuable information on the business’ marketplace performance including whether the company is an Accredited Business, how it handles customer complaints, and what to do if you experience a problem.
BBB also offers two very valuable services, at no cost, that will quickly put you in touch with businesses you can trust. Visit our website at www.Nashville.BBB.org and click on the Accredited Business Directory to locate BBB's roster of Accredited Businesses who have made a commitment to BBB’s Standards for Trust. You may also obtain estimates for necessary work from these businesses by clicking on E-Quote (http://nashville.app.bbb.org/equote ).
Call one of BBB’s branch offices if you need further assistance or don't have access to the Internet:
- BBB Nashville office - Kim Rinehart, Debbie Vandesteeg, Katy Wilson, and Stephanie Reeves – Member Services at (615) 250-4244;
- BBB Tenn-Tucky office area serving Clarksville, Hopkinsville, Fort Campbell and surrounding counties – Melanie Thompson, Branch Manager 931.503.2210;
- BBB Murfreesboro area serving Rutherford, Bedford, Coffee, Cannon and Warren Counties – Terrie Page, Branch Manager at 615.867.0032;
- BBB Columbia area serving Franklin, Giles, Lawrence, Lewis, Lincoln, Marshall, Maury, Moore, Perry, and Wayne Counties – Becky Logue, Branch Manager at 931.388.4154;
- BBB of the Upper Cumberland serving Clay, Dekalb, Fentress, Jackson, Overton, Pickett, Putnam, Smith & White Counties – Elaine Smith, Branch Manager at 931-520-0008;
- BBB Williamson County – Rene Gould, Branch Manager at 615.250.7432
BBB offers the following advice on how to avoid becoming the victim of a fly-by-night repair crew:
- Never do business with a repair crew that shows up on your doorstep uninvited (unless you can verify their contractors license).
- Never pay in advance.
- Ask for identification (such as drivers license / do not accept business cards or name badges as identification.
- Ask for proof of their contractor’s license and insurance coverage and verify it.
- Get everything in writing.
- Check with BBB before doing business by calling (615) 242-4222 or go online at www.Nashville.BBB.org.
Start your search With Trust by visiting www.Nashville.BBB.org
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The BBB of Middle Tennessee, Inc. was founded in 1961 as a non-profit Tennessee organization serving 38 counties in Middle Tennessee and 7 counties in Southern Kentucky. The first BBB was founded in 1912. Today, BBBs serve communities across the U.S. and Canada.
Serving as the 'ethical gatepost' of our communities, BBB fosters and promotes ethical business practices and self-regulation standards that build consumer trust in the marketplace. BBB services include business reliability information, complaint resolution services and consumer and business educational information.
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