BBB Torch Awards - Williamson County
Williamson County Businesses Honored With BBB Torch Awards For Marketplace Ethics
Franklin, Tennessee, March 10, 2009
The BBB of Williamson County honored three local businesses with a Torch Award for Marketplace Ethics at an award dinner March 10, 2009 at the Franklin Marriott Cool Springs. The event recognizing ten Finalists for the Torch Award featured keynote speaker, Mac Anderson, author and founder of Simple Truths. Tom Lawrence, WAKM-AM (950) served as Master of Ceremonies.
The Torch Award for Marketplace Ethics, an International award established in 1996 by the Council of Better Business Bureaus, Arlington, VA., recognizes businesses that set high ethical standards for relationships with their customers, employees, stockholders and competitors.
The 10 nominees were evaluated against criteria that included:
The entries submitted by the 10 nominees were classified into three business size categories of Small, Medium & Large, and thoroughly reviewed by a team of business experts. “The most difficult role was selecting one Torch Award Recipient from each business category”, says Elizabeth Mefferd, BBB Branch Manager. “All of the 2009 nominees are a testament to doing business the right way; as a result each has a strong employee commitment and high customer trust which translates to long term business success.”
- A demonstrated commitment of ethical practices in the marketplace
- High ethical standards of behavior toward their customers, employees, stockholders, suppliers, and competitors
- Their active and demonstrated community involvement
- Consistent truthfulness and accuracy of advertising and sales practices
- An ethical reputation among their industry peers and communities in which they do business
- An established and ongoing training program to assist their employees in carrying out ethical policies
About the Recipients:
Small Employee Business Category:
Torch Award Recipient: Bradshaw Collision Center
Bradshaw Collision has been the pioneering collision repair facility in Middle Tennessee for over 40 years. In 1998 Bradshaw opened its second location in Cool Springs with a solid reputation for quality workmanship, a proven commitment to ethical standards, and customer satisfaction. In the collision repair industry, consumer safety is a direct factor in restoring a vehicle damaged in a collision. Bradshaw‘s philosophy and performance is focused on the importance of quality repair that exceeds factory standards.
Phillip Bradshaw says that automobile collision repair is a complicated industry. Educating customers about the repair process plays a major role in building consumer trust and customer satisfaction. The company’s commitment to a drug free work place and continued employee training under ASE Certified Technician’s Code of Ethics has resulted in Bradshaw Collision becoming a sought after work place for professionals to practice their craft and produce quality workmanship.
American Mail & Insert, LLC
MEDIUM Business Category:
The Greeting Pen Company
The McGill Financial Ensemble, LLC
Torch Award Recipient: Molly Maid of South Davidson, Williamson & Maury Counties
Celebrating 15 years in business, this Molly Maid franchise is owned by Scott and Melissa Farrar. Trust and service are at the heart of the company’s performance. Providing customers with ‘peace of mind’ that their home is being cleaned by trusted professionals who are trained and committed to providing a quality service is paramount to what we do says, Melissa Farrar.
Each Molly Maid employee undergoes a rigorous orientation and ethics training program to ensure quality performance and professionalism. The Molly Maid Promise to repair or replace an item in the unlikely event that something is broken was put to the test in 2006 when a customer’s family heirloom was broken. The cost to bring the piece back to its original state would run thousands of dollars and take years to complete. In December 2008, a full two years later, the piece was returned to the delighted customer in its restored condition.
Fifth Third Bank
LARGE Business Category:
Torch Award Recipient: Comdata Corporation
Comdata is one of the world’s leading providers of electronic payment solutions, processing millions of transactions every day around the world from their Brentwood headquarters.
Comdata’s President, Brett Rodewald says ‘competing goals of customers, shareholders and employees create within every business an environment in which ethical conflicts and problems occur. Recognition of the potential for ethical dilemmas is the first step in establishing and maintaining an ethical environment within any business.”
At the core of Comdata’s company culture are two ethics training programs:
This program is mandated for all employees.
- The company’s ethics program for managers was first introduced in 1995.
- The second program, entitled “Ethics: Everyone’s Business” was introduced in 2004.
The company’s Ethics Hotline is another initiative put in place to help each employee feel comfortable raising concerns and seeking assistance with problems ethical or otherwise.
Community Health Systems, Inc.
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