[September 10, 2008, Nashville, TN] - BBB alerts Middle Tennessee and Southern Kentucky companies about the business practices of National Yellow Pages Online (NYPO) located in Russell, IL.
This company has a pattern of complaint alleging the company uses misleading telemarketing tactics to obtain verbal agreements from businesses for the renewal of online business listings. According to complaints on file with BBB, National Yellow Pages Online contacts businesses and requests the individual answering the phone to verify the company's name and address in order to “re-new” a previously established online advertisement. After verifying the address of the business, complainants state they received an invoice or late notice in the amount of $398.00 requesting payment for the online business listing; however, companies filing complaints with BBB have said they did not agree or authorize payment for the “renewal” services.
Complaints further indicate the company falsely represents itself as being associated with the Yellow Pages telephone directory.
When complainants contacted NYPO regarding the invoices the company refused to cancel the allegedly unauthorized charges, and indicated it would pursue further action including collections if the invoice wasn't paid. NYPO also insisted that the company records telephone conversations, which the complainants dispute and state the NYPO representatives repeatedly attempted to force consumers into giving yes or no answers, and further allege the recordings were cut early and/or "doctored" when replayed back to them. To obtain a full BBB Reliability Report for NYPO please visit www.BBB.org.
BBB offers the following general advice to avoid such scams:
The best protection against phony invoices is knowledge and vigilance.
- Businesses should alert their bill-payers to be on the lookout for disguised solicitations;
- carefully review invoices from companies with which they do not normally do business;
- establish effective internal controls for the payment of invoices,
- and verify all invoices with the person who gave authorization.
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