Blue Diamond Pool & Spa
Fails to Complete Pool Contracts
Customers are out several thousands in deposits
[August 15, 2013 – Nashville, TN] – BBB warns consumers of the business practices of Blue Diamond Pool & Spa previously located at 14811 Lebanon Rd., Old Hickory, TN 37138, phone: 888–629-2227, owned and operated by Jeff Slaughter.
Over the past four months, BBB has received numerous complaints that are of a serious nature from consumers who have paid Blue Diamond Pool & Spa deposits totaling over $60,500.00. Specifically, complaints allege consumers paid $10,000 to $20,000 in deposits for the installation of swimming pools with promised completion dates; however, the company has failed to honor their contracts/agreements as promised. All complaints indicate the company fails to return phone calls regarding installation or repair issues despite leaving multiple messages requesting assistance. Several indicate the project was to begin in 3 to 4 weeks, but after waiting several months, the project remains incomplete. Other complaints indicate issues such as pool liners arrived damaged or were damaged during installation, failure to honor scheduled appointments, and lack of preparation beforehand causing further delays.
BBB visited the last known location for Blue Diamond Pool & Spa in response to consumers indicating the company is no longer there. BBB found a sign on the door stating: “Blue Diamond will be moving – new address coming soon. If you need to talk to service or install department call 888-629-2227 – Thanks Blue Diamond Pool & Spa.” BBB called the number provided; however, the company has not returned our call. In addition, BBB's investigation revealed this company is not properly licensed to offer these services.
If you have had an unsatisfactory experience with Blue Diamond Pool & Spa, BBB would like to speak with you. Please call 615-242-4222.
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- Get at least three bids. Beware of lowball estimates that may potentially balloon over time or foreshadow shoddy work to come.
- Recognize the red flags. Beware of any contractor that uses high-pressure sales tactics or requires full payment upfront. Also avoid contractors that require you to get the necessary permits.
- Make sure everything is in writing. The full scope of the work should be outlined on the contract including cleanup and disposal of waste. All verbal promises need to be included in the written agreement. Pay close attention to the payment terms, estimated price of materials and labor, and any warranties or guarantees.
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