BBB alerts consumers to the business practices of Autumn Ridge Nursery, located in McMinnville, TN, owned and operated by Sam & Melinda Womack.
This company offers the sale of nursery stock via its catalog and website - www.autumnridgenursery.com. Autumn Ridge Nursery advertises luscious plants and trees with 72 hour shipping; however, patterns of complaint on file with BBB allege the nursery stock arrives as dead, dry sticks. In addition, consumers complain that their ordered items never arrive, or they arrived much later than the guaranteed delivery period. Most consumers request refunds.
In March 2007 & May 2008, BBB requested the company’s voluntary cooperation in eliminating the volume and pattern of complaints received. The company indicated its willingness to cooperate; however, BBB complaint files have since sky rocketed with consumer dissatisfaction. BBB requested complete refunds by June 6, 2008 for those consumers whose complaint remained unresolved. Initially, Autumn Ridge Nursery indicated refunds would be issued; however, the company has since informed BBB they would not be issuing refunds, but would replace the customer’s ordered nursery stock during the next fall or spring season. It is the position of BBB that Autumn Ridge Nursery has failed to cooperate with BBB’s efforts to eliminate the volume and pattern of complaint received.
Since August 2005 BBB has received 219 complaints of which 132 were received in 2008. Please visit www.BBB.org for a complete BBB Reliability Report on Autumn Ridge Nursery.
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