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Elderly Targeted by Alarm Contractor Salesmen
Fayetteville Consumers Feeling Unsafe
(May 23, 2013 - Columbia, Tennessee) Over the past few weeks, BBB has received numerous customer calls that are of a serious nature regarding the solicitation practices of persons claiming to be associated with alarm protection companies. The concentration of solicitations, which are of concern, are coming out of the Fayetteville, TN area. These persons are using a multitude of business names and are targeting senior citizens within the area. A majority of the security company reps travel door to door during the later part of the week. Upon invite into the home, they inform the consumer they were given information that the consumer was in need of an alarm protection system. In each instance, the consumer was in a vulnerable position because each victim has been elderly and recently recovering from an illness, surgery, or even a home break-in. In most cases, the installation fee was $50.00, and in some cases the rep promises there won’t be any additional cost; however, callers to BBB report additional unauthorized charges to bank accounts.
BBB offers the following general advice:
In regards to door-to-door sales, always ask for identification first. You should also ask questions about the name, location, and contact information for the business making the offer. BBB encourages businesses to be transparent with consumers, so the company should not have a problem providing additional information upon request. After gathering the company’s information, take time to call the Better Business Bureau for a Business Review so you can investigate before you invest. At any time if you do not feel comfortable letting someone into your home, do not allow yourself to feel pressured into doing so. If the company wants your business, they will respect giving you time to do your research. Consumers should also be familiar with the FTC’s Three Day “Cooling Off” rule, which allows you to cancel a door to door transaction within three business days if the sale was $25 or more. BBB has additional information on this rule that is available upon request.
In addition, alarm contractors are required to obtain a license from the State of Tennessee’s Alarm Contractor’s Board, and in most cities/counties door-to-door solicitors are required to be licensed to solicit. BBB encourages consumers to verify licensing requirements by contacting the Tennessee Alarm Contractors Board at (615) 741-9771 and by contacting your local county clerk or police department for solicitation licensing requirements.
If you are looking for a reputable alarm contracting company, Start your search With Trust by visiting www.Nashville.BBB.org and clicking on BBB’s Accredited Business Directory.
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