General Motors 2012 Money Back Guarantee
What's really involved in the "Love It or Return It" offer?
[July 17, 2012 – Nashville, TN] General Motors recently announced its new “Love It or Return It” Money Back Guarantee on 2012/2013 model Chevrolets as a means to boost consumer confidence and increase sales. The company’s website dedicated to this new promotion (www.chevrolet.com/confidence) provides consumers with answers to frequently asked questions; however, BBB provides the following information to assist consumers in having a clear understanding of the requirements needed to take advantage of the money back guarantee:
- Vehicles must be purchased between July 10, 2012 and September 4, 2012;
- Guarantee only applies to new 2012 or 2013 model vehicles and does not include fleet sales or leased vehicles;
- Return of the vehicle must occur between 31-60 days of purchase;
- The odometer must read 4000 miles or less;
- Damages to the vehicle cannot exceed $300 including non-warranted repairs, which will be determined by the dealer/agent – to include internal/external scratches (watch out for those door dings!), scrapes, dents, odors, rips, burns, etc.;
- Vehicle must pass a purchase inspection conducted by dealer/agent;
- Offer is only valid for one vehicle per household.
HOW MUCH MONEY WILL YOU GET BACK?
Not all of it - Consumers who qualify will receive a refund of the actual price paid for the vehicle plus sales tax; however, the cost of the title, registration, and any other fees will not be reimbursed.
As with any offer, BBB encourages consumers to read the fine print, ensure any promises or guarantees are provided in writing, and to visit the company’s website at www.chevrolet.com/confidence to obtain full details about the terms and conditions of the offer prior to making a purchase.
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