[October 10, 2012 – Nashville, TN] – BBB warns consumers of the business practices of Inspector Roofing located at 394 West Main St., Suite B5, Hendersonville, TN – Phone 731-445-2270.
BBB files contain numerous complaints from homeowners that outline over $93,000 worth of deposits and/or payments collected for roof replacements and/or repairs, for which the company has failed to complete. Specifically, complaints allege:
- failure to honor contracts;
- waiting months for work to begin;
- phone calls and emails are not returned;
- repairs to roofs are delayed or unsatisfactory.
The business continues to state “they are trying to get to everyone as quick as possible”, and “they are keeping the customers updated.” However, most consumers state they are not updated or contacted by Inspector Roofing. Others state they are given dates of when the materials will be delivered or when work will begin, but neither the supplies nor the workers show up. One consumer stated they were told in July, “The sooner we give them the check the sooner we would have a roof put on. We were told we would have a roof put on in 3 weeks it’s been almost 10 weeks now. We cannot do business with them, if they will not communicate with you, and you cannot trust them to do what they say they will do.” It seems this business is a few shingles short of their commitments.
If you have had an unsatisfactory experience with Inspector Roofing, please contact Laura Grisham at 615-250-1095 or firstname.lastname@example.org.
When looking for a home improvement contractor you can trust, BBB recommends that homeowners:
- Start Your Search with BBB. In addition to having Business Reviews on tens of thousands of contractors—good and bad—across the US, you can also rely on BBB’s Accredited Business Directory to find trustworthy contractors in your area. BBB Accredited Businesses have pledged to uphold BBB’s Standards for Trust and are contractually obligated to resolve all complaints filed with the BBB.
- Never Make Full Payment in Advance and Never Pay with Cash or a Check. BBB suggests using a credit card for down payments, as credit cards protect consumers from financial losses from a non-performing contractor. Typically, a down payment of 30 to 50 percent of the total contract price is made before the work is started with remaining payments to be made after completion of each phase of work; final payment should not be made until work is completed and you have inspected the work.
- Vet the Contractor Carefully. Verify the business meets all state and local requirements including being licensed, insured, and bonded. Also ask the business for references from recent jobs. Confirm whether or not the contractor will be subcontracting the job or relying on his or her own employees.
- Beware of Storm Chasers. In the wake of a storm, fly-by-night repair businesses will solicit work, often door to door, in unmarked trucks. They might require advance payment and make big promises that they won’t deliver on.
- Get at least three bids. Beware of lowball estimates that may potentially balloon over time or foreshadow shoddy work to come.
- Recognize the red flags. Beware of any contractor that uses high-pressure sales tactics or requires full payment upfront. Also avoid contractors that require you to get the necessary permits.
- Make sure everything is in writing. Make sure that the full scope of the work is explained in the contract including cleanup and disposal of waste. All verbal agreements need to be included in the written agreement. Pay close attention to the payment terms, estimated price of materials and labor and any warranties or guarantees.
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