BBB Identifies Misleading Advertising, Products and Services Middle Tennessee Consumers and Businesses Can Do Without. Your Better Business Bureau has identified the following businesses as offering services and products, which have resulted in numerous complaints alleging misleading ads/offers, unsatisfactory services and misrepresented products.
Each business identified in this BBB Accredited Business Member/Media Update has been contacted by BBB concerning their business practices, unresolved customer complaints, and failure to discontinue the cause of customer complaints.
International Tesla Electric Company - BBB Rating: F 615-595-1676
aka United Community Services of America/UCSA Dealer Group, LLC
506 Essex Park Circle, Franklin, Tennessee -- additional address in New Jersey -- www.picctv.com
Interested in doubling your gas mileage? That's what Dennis Lee, President of International Tesla Electric Company has recently been touting. This company advertises a fuel saving's device called a Pre-Ignition Catalytic Convertor (PICC) and a Hydro-Assist Fuel Cell claiming they will create a 50% increase in gas mileage. In May 2008, BBB contacted the company to request substantiation of the fuel savings claims. The company failed to respond and the advertising challenge was closed as unanswered and unsubstantiated. Complaints on file with BBB regarding the gas savings device indicate the product installation was difficult and confusing. In addition, the chemicals provided 'gunked up the throttle body' of the engine causing the vehicle to eventually cease operation. For a complete BBB Reliability Report, including the numerous government actions filed against Dennis Lee, please visit our website at www.Nashville.BBB.org.
Closing Quest, LLC -- BBB Rating: F 813-600-4302 & 615-893-8858
25 Century Bvd, Ste 405, Nashville, TN 37214 -- www.closingquest.com
BBB opened its file on this company in July 2007 due to a complaint received by the Bureau. Closing Quest, LLC offers loan closing and notary services for the real estate industry. Since July 2007, BBB has received 56 complaints alleging Closing Quest contracted with notary publics to perform closing services for real estate loans with agreements to pay the notary once the closing was complete; however, complaints indicate the company failed to honor the contracted terms of the agreement which includes payment to the notary as promised. On November 13, 2008, BBB contacted the company to discuss the pattern of complaint and request the company's voluntary cooperation in resolving all complaints on file. The company responded to BBB stating they are pursuing lawsuits against several of Closing Quest's previous clients, and that the company was waiting for the outcome of the lawsuits to determine the amount of loss they hope to recover. All complaints remain unresolved in BBB files.
Tennessee Valley Press -- BBB Rating: F 931-968-1069 & 866-967-2505
aka Elk River Printers, LLC aka Virtual Auto Loans
410 Dinah Shore Blvd, Winchester, TN 37398 -- various other numbers on file
Tennessee Valley Press also known as Elk River Printers, LLC or Virtual Auto Loans offers direct mail advertising services for automobile dealerships throughout the country. The company charges an advanced fee of $4950.00 to mail 5000 circulars; however, complaints on file with BBB indicate the company failed to mail the circulars as promised. According to court documents, Benjamin Elliott, Owner of said business, formerly owned and operated a company named 300 UP Promotions, Inc. a Georgia Corporation that also sold direct mail advertising services to automobile dealerships. On August 26, 2008, the U.S. District Court for the Northern District of Georgia filed with the Court Clerk's Office documents indicating a Grand Jury charged Mr. Elliott with 1 count of conspiracy to commit wire fraud, 11 counts of wire fraud, 1 count of conspiracy to commit money laundering and 8 counts of money laundering. For more details please visit our website at www.Nashville.BBB.org to view BBB's complete Reliability Report for Tennessee Valley Press.
Wireless Redemption -- BBB Rating: F 800-590-3645 & 800-644-6993
PO Box 1385, Brentwood, TN 37024 -- www.wirelessredemption.com
The dictionary describes the word 'Redemption' to mean an act of redeeming; repurchase, as of something sold; recovery by payment, as of something pledged, or in theology terms deliverance from sin. Many customers of Wireless Redemption may wonder if the company forgot the meaning of the word they chose to do business as. BBB has received 11 complaints alleging Wireless Redemption offered cash or calling cards for used cell phones, but the customer never received the promised payment. BBB contacted the company on 27 occasions in an effort to resolve all customer complaints; however, 6 complaints remain unanswered and/or unresolved.
Digital Infomedia, Inc. -- BBB Rating: F 615-591-7300 & 800-551-7078
133 Holiday Court, Ste 105, Franklin, TN 37067 -- www.digitalinfomedia.com
Many companies pride themselves on the first impression they leave with their customers. Sometimes, that first impression occurs when the consumer calls the company and hears their automated telephone message system. Digital Infomedia claims they can 'reinforce a solid relationship between your company and its customers through a customized message program for telephone on-hold message systems,' but complaints received by BBB tell a different story. Businesses who purchased the customized message program allege Digital Infomedia failed to fulfill its commitment of providing the business with the completed script so the on-hold system would work. This company also earned a spot on the State of Tennessee's 2009 'Buyer Beware List.'
Superb DVD Sets -- BBB Rating: F 866-709-3709 & 615-731-8171
5341 Mt. View Rd., Ste 127, Antioch, TN 37013 -- www.superbdvdsets.com
TV show series DVD box sets? No problem! That's what the company's website says, but complaints on file with BBB indicate otherwise. Specifically, complaints allege consumers prepaid for DVD box sets; however, the company failed to deliver the ordered merchandise. Mail sent to the address listed on the company's website (5141 Mt. View Rd #117, Antioch, TN) was returned to BBB as 'No Such Number'. BBB attempted to reach the company via phone, but messages have not been returned and recent phone calls indicate the company's voicemail box is full. After further research, BBB was able to obtain the correct mailing address of 5341 Mt. View Rd, Ste 127, Antioch, TN. This location is that of a postal annex and not the company's physical location. BBB has been unable to determine the company's physical location. BBB contacted the Tennessee Secretary of State's Office and the Metro Business License Office in order to obtain licensing information for Superb DVD Sets. Both agencies indicated the company is not licensed nor registered in the State of Tennessee.
Nashville PowerSport Auction, LLC -- BBB Rating: F 615-466-4000
8037 Eastgate Blvd, Mt. Juliet, TN 37122 -- www.nashvillepowersportauction.com
If you have a need to sell vintage cars or motorcycles, jet skis, ATV's, snowmobiles, boats, trailers, motor homes, jewelry and more.....Nashville PowerSport Auction claims to be your one-stop solution. This company came to BBB's attention by means of consumer inquiry in April 2006. In Sept 2007, the State of Tennessee Department of Commerce & Insurance, Auctioneer Commission assessed a civil penalty against Nashville PowerSport Auction and Rodney Settles (Owner) for engaging in a continued and flagrant course of misrepresentation or making false promises in violation of Tenn. Code Annotated Sec 62-19-112(b). BBB has received 25 complaints alleging the company uses misleading sales tactics to fool consumers into allowing the company the opportunity to sell their merchandise. Specifically, complaints allege consumers place classified ads offering items for sale. Nashville PowerSport Auction locates the ads then contacts the consumer offering to assist in selling the item through its auction services. Consumers are promised during the sales presentation they will receive fair value for their item and in some cases the company indicates they will start the auction bidding at a specified dollar amount. Complaints allege the company auctions the items for much less than promised. BBB has attempted to contact the company on many occasions to eliminate the pattern of complaint received, but the company continues to ignore the Bureau's requests.
Custom Wheel Distributing, Inc. -- BBB Rating: F 615-859-6816 & 888-266-5177
208 Space Park North, Goodlettsville, TN 37072 -- www.customwheel.com
Custom Wheel Distributing, Inc.'s website shows a myriad of shiny chrome rims and accessories that any car buff would dream of owning. The company operates via its online warehouse offering the sale of custom wheels, chrome rims, tire packages and accessories. BBB files contain a pattern of complaint alleging consumers ordered merchandise including wheels and accessories providing payment in advance. When the consumer received the product it was either damaged or the merchandise received was not what the consumer ordered. Complaints allege consumers attempted to resolve their concerns with the company and were promised replacement merchandise or refunds; however, the company failed to honor the promised resolution. The company has ignored 12 of the 19 complaints on file with BBB. Buyer Beware!
Southern Kentucky Cylinder Heads & Engines -- BBB Rating: F 270-615-5266
919 Mayhew Rd, Scottsville, Kentucky 42164
Southern Kentucky Cylinder Heads & Engines, owned and operated by Robert Wilkins, Jr., came to the Better Business Bureau's attention by customer complaint in 2003. Since then, BBB continues to receive complaints from consumers in Tennessee and Kentucky indicating the company fails to honor engine warranties, repairs are unsatisfactory, delays in repair, poor customer service and failure to issue promised refunds for engine cores. In the past 36 months BBB has received 25 complaints of which 20 remain unanswered. 2 are unresolved. Don't rely on Southern Kentucky Cylinder Heads & Engines if your engine is knocking!
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On January 2, 2009, the Better Business Bureau changed the way it rates companies. The new BBB rating system relies on an A+ through F letter-grade scale. The grades represent BBB's degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer complaints. BBB updated its BBB Reliability Reports to help consumers more easily and quickly identify and compare the reliability of businesses based on BBB's unbiased evaluation. Previously, BBB awarded businesses either a 'satisfactory' or 'unsatisfactory' grade -- which did not provide as much insight as a letter grade. The ratings system relies on a proprietary formula that takes into account 16 factors based on objective information and actual incidences of a business's behavior that have been verified and evaluated by BBB professionals. Individual business ratings are prominently displayed at the top of BBB Reliability Reports. Consumers can research more than four million businesses online, free of charge, at www.Nashville.BBB.org.
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