BBB Identifies Misleading Advertising, Products and Services Middle Tennessee Consumers and Businesses Can Do Without. Your Better Business Bureau has identified the following businesses as offering services and products, which have resulted in numerous complaints alleging misleading ads/offers, unsatisfactory services and misrepresented products.
Each business identified in this BBB Accredited Business Member/Media Update has been contacted by BBB concerning their business practices, unresolved customer complaints, and failure to discontinue the cause of customer complaints.
Limited Treasures, Inc. BBB Rating: F
800.330.4211 2000 Mallory Lane #130 - 521, Franklin, TN, Owners: Daniel & Darla Atkins www.limitedtreasures.com
Are you an avid collector of coins, bears, plates or other memorabilia? Limited Treasures, Inc. may have just what you have been looking for - but WAIT! This company seems to be a collector of their own.....of their customer's products and money. As of July 20, 2010, BBB has received 266 complaints, of which 181 are of a serious nature, alleging consumers purchased collectible coins, plates, and/or bears; however, the company failed to ship the ordered merchandise as promised. In fact, some consumers placed orders over a year ago and have yet to receive their products or a refund. BBB contacted this company on several occasions in an attempt to eliminate the pattern of complaints, but the company failed to cooperate. For this reason, Limited Treasures is a company Middle Tennessee consumers and businesses can do without!
Musical Instrument Repair Shop - BBB Rating: F
931.864.8383 5128 Robbinstown Rd, Byrdstown, TN 38549 www.musical-instrument-repair-shop.com
We all enjoy the sound of a musical instrument that is well tuned and creates harmonious sound, but what do you do when your instrument needs repair? Musical Instrument Repair Shop offers full service repair and restoration for those instruments that need it. Musicians beware! By sending your instrument to this company for service you may not see it for months......or even a year. BBB has received 19 complaints, of which 14 are of a serious nature, claiming customers paid up front deposits for instrument repair; however, they did not receive the repaired instrument in a timely manner. Several complaints indicate the company took anywhere from several months to over a year to deliver the repaired instrument. While the company has claimed over the past year the delays are due to an illness in the family, they continue to accept deposits and instruments without performing the service as promised. Seems the only ones sick in this situation are the company's customers.
BioGuard Pest Control Tennessee, LLC - BBB Rating: F
615.431.3446 & 866.604.7378 130 Volunteer Dr, Ste B, Hendersonville, TN 37075 Manager: Michael B. Taylor www.bioguardpestcontrol.com
Corporate headquarters 2601 N. Canyon Rd #102, Provo, UT 84604 Customer Contact: Lyle Jackson
Recluse Spiders and Japanese Hissing Beetles...ACK!! If you're like me, these kinds of insects will really "bug" you out, and finding them in your house or yard may make you call the nearest pest control company to help eliminate these nasty little pests. If you find yourself in this situation, BBB advises caution in which pest control company you choose. According to a complaint on file with BBB, BioGuard Pest Control has been using these bug phobia's to their advantage by practicing misleading, high pressure sales and scare tactics to intimidate consumers into purchasing their pest control services. Specifically, the complaint alleges a company representative knocked on the consumer's door offering pest control services, and when consumer informed the representative they were not interested and shut the door the rep rang the door bell and told the consumer he was directed by the Tennessee Dept of Agriculture to talk to people in their neighborhood because there had been recluse spider bites. The consumer again stated they were not interested, and shut the door again. This company has only been in business since March 2010, and has already earned an F rating due to their poor performance in the marketplace where the company is headquartered. This is certainly a company Middle Tennessee consumers and businesses can do without!
Nashville Vacation Rentals, LLC BBB Rating: F
615.582.0111 535 Moore Ave, Nashville, TN 37203, Registered Agent: James Perry www.nashvillevacationrentals.com
Ahhhhh summertime - tis the season for vacation! Many consumers look forward to a summer get-a-away in a home away from home that offers luxuries such as lavish properties, swimming pools, basketball courts, and well-kept living space. Nashville Vacation Rentals advertises this and more, but when customers arrive at the dream rental home they are anything but excited. Complaints allege the company intentionally misleads customers into renting property by posting photos that do not accurately reflect the true condition of the property. One customer reported arriving at a rental property only to find "the pool was overgrown with green algae, the decking was dangerously rotted, the interior rooms filthy, the dcor obviously well worn and not at all as represented in Internet photos." Another customer provided BBB with photos of the actual property depicting spider webs and dead bugs everywhere, dirty sheets and stained pillowcases, duck tape holding a futon together, and appliances that did not work properly. Recent complaints to BBB indicate customers are unable to reach the company to confirm rental arrangements as phone calls have gone ignored, mail has been turned as "REFUSED," and the company's website is no longer active. Looks like Nashville Vacation Rentals has gone on vacation with its customer's money and vacation dreams.
Al's Computer BBB Rating: F
931.967.0689 1105 Dinah Shore Blvd, Winchester, TN 37398 Owner: Al Rieben, Jr. www.alscomputers.com
In today's world of technology, it is almost impossible to live without a computer, and when one crashes it can be much cheaper to have it repaired by a professional. If you find yourself stuck in this situation, Al's Computers may have the solution you are looking for! In fact, the company advertises new and used computers, onsite service calls, and computer repairs; however, complaints filed with BBB indicate Al's Computer's fails to repair his customer's computer within the promised timeframe and fails to return computers as promised. One complaint indicated when the computer was returned it wasn't even his, while another alleged it had been over a year since the computer was taken in for repair! BBB has contacted the company on 14 occasions regarding complaints; however, the business continues to ignore BBB's efforts.
BID Blinds BBB Rating: F
615.569.6954 3556 N Mt. Juliet Rd, Mount Juliet, TN 37122 President: Mark Evans
BID Blinds, owned and operated by Mark Evans, offers the sale and installation of blinds, shutters, and related window treatments. According to BBB files, the company began business in 2002, and for several years had performed quite well in the Middle Tennessee marketplace as complaints to BBB were almost non-existent. However, most recently BBB has received a pattern of customer complaint alleging consumers paid up front fees for blinds or shutters only to be left waiting for the contracted work to begin. Some complaints indicate the company began the promised work, but failed to complete the job as agreed. BBB repeatedly attempted to gain the company's cooperation in responding to these allegations; however, the complaints remain unanswered and unresolved in BBB files. Is this a good company gone bad?
Spectrum Institute BBB Rating: F
877.449.3511 2000 Mallory Lane, Ste 130-244, Franklin, TN 37067 - www.spectruminst.com
Becoming a successful online entrepreneur takes a lot of hard work and training. Spectrum Institute's website seems to be the answer to the beginning of a successful online career as it claims to be the leading provider of online education. Complaints on file with BBB indicate the company charges between $4,780 and $10,000 for its online training courses with promises of a three-day cancellation period; however, when consumers attempt to cancel the purchase the company ignores these requests and fails to issue refunds as promised. Some customers were told to dispute the charges with their credit card company as a means to obtain a refund. The majority of complaints on file with BBB have been closed as unresolved. Maybe this company should take a training course of its own in customer service.
D & W Asphalt Paving Co. BBB Rating: F
615.860.8996 200 Nesbitt Lane, Madison, TN 37115 Owner: Myer Lee
D & W Asphalt Paving has a pattern of complaint alleging the company travels door-to-door claiming to have left over paving materials from a previous job and offers to repave the consumer's driveway for an extremely low price. Customer's who accept the offer are asked to make payment up front. Upon receipt of payment, the company begins the driveway paving process; however, the end results are not what were expected. One customer's complaint states "All he did was dump some gravel in my yard and roll over it a couple times. Grass is sticking up through it already. He totally mislead me in what he was going to do for $350." This is definitely a company Middle TN can live without!
Expressions by Misti BBB Rating: F
615.887.9743 118 Hepplewhite Dr, Hendersonville, TN 37075 Owner: Misti Abner-Douglas www.expressionsbymisti.com
Your wedding day is supposed to be the best day of your life, and newly weds are willing to spend thousands for wedding photos as a way to preserve those special memories. Expressions by Misti offers such services, but complaints on file with BBB indicate customers pay up front fees for wedding photography services; however, they never receive the promised pictures. Some complaints allege extreme difficulty contacting Misti Abner-Douglas, Owner, to resolve disputes. BBB knows what these consumers have experienced as our repeated requests for the company's voluntary cooperation in resolving these complaints have been brushed off too. To ensure your wedding day is full of bliss, obtain a list of trustworthy businesses in the wedding photography industry by visiting www.nashville.bbb.org and click on BBB's Accredited Business Directory.
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